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Services

STERIS Services can help keep your facility running efficiently and maximize the performance of your equipment, surgical instruments, and medical devices. Our comprehensive repair and maintenance services can meet your facility's needs, ensuring instrument and device readiness, minimal equipment downtime, and increased productivity in your medical device reprocessing area, operating rooms, and endoscopy suites.

equipment care

Equipment care plans
Equipment Care Plans
  • Flexible contract options to protect your assets and optimize uptime 
  • Preventive maintenance with factory-approved parts 
  • Work completed by factory-trained technicians
  • Efficient troubleshooting with advanced tools 
 
OEM Parts
OEM Service Parts
  • OEM service parts are designed, tested, and approved to ensure reliable performance and maximize uptime
  • All service parts purchased through STERIS are backed by a 90-day warranty
  • Buy service parts online with your contract pricing on Shop STERIS
 
ConnectCare Remote Monitoring Platform
ConnectCareâ„  Remote Monitoring Platform
  • Real-time equipment monitoring and centralized service management
  • Manage equipment info and service requests in one place 
  • Real-time insights into status, cycles, and alarms 
  • Instant troubleshooting tips
     
Repair Response
Repair Response
  • Fast, reliable, expert support from local engineers
  • Quick on-site diagnostics 
  • Immediate quote capability 
  • Professionalism and care Customers value
     
Technical Training
Technical Training
  • Empower your clinical engineering team with OEM training
  • Hands-on and virtual options 
  • Customized programs teach the proper use and maintenance of STERIS equipment
 
Validation Services

Validation Services

  • Ensure compliance and safety with comprehensive validation
  • On-site and factory validation 
  • Compliance with ISO, HTM, EU MDR
 
Tech performing specialty services
Specialty Services Cleaning
  • Cleanings Available: Steam Sterilizer, V-PRO™ Low Temperature Sterilization Systems, Washer Disinfectors, and Hospital Cart and Utensil Washers
  • Proprietary process designed to remove contaminants, staining, and other residue from chamber walls
  • Improved drying and heat transfer within chamber walls
  • Environmentally safe, automated process with minimal disruption so that adjacent equipment can be used during cleaning

INSTRUMENT, DEVICE, AND ENDOSCOPE REPAIR

Surgical Device Repair
  • Offers comprehensive, high-quality repair support for a wide range of surgical devices
  • Helps reduce downtime and extend the life of your surgical devices, including rigid endoscopes, surgical power equipment, video equipment, and ophthalmic equipment

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Surgical Instrument Repair
  • Provides comprehensive repair services for surgical instruments, positioning devices, retractor systems, case carts, and OR rolling equipment
  • Helps reduce downtime and extend the life of your surgical instruments
  • Accommodates both on-location and off-site instrument repair services to help fit facilities' needs
  • Highly trained repair technicians can be at your facility to repair instrument sets to their full potential

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